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Case Study - RMD Kwikform
"As we move forward, the in-house team concentrate on local issues and implementation, secure in the knowledge that our core infrastructure is in safe hands"

Graham Auton, Consultant Project Manager, RMD Kwikform

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RMD Kwikform's technical infrastructure was originally designed to provide support for its operations on a country by country basis. Due to global integration, the company needed to implement a new business system for use in all worldwide operations. This required 24/7 customer support and needed around the clock management of the computer system in order to support operations in all time zones. The existing IT team was insufficient to manage the demand for global support.  According to Graham Auton, Consultant Project Manager, "Peter Davies, Divisional Finance Director at RMD Kwikform, found the concept of managed technology services compelling. It was a far more cost effective solution than recruiting additional members of the IT team."

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